Refund policy
Return & Refund Policy
At NVT Masalas, we value your trust and strive to ensure you are satisfied with every purchase. Please read our policy carefully to understand how returns, refunds, and exchanges are handled.
✅ Return Eligibility
We accept returns only under the following conditions:
- The product is defective, damaged, or expired
- The return request is raised within [3 DAYS] of delivery
- The product is unused and in its original packaging
⏳ Return Timeframe
- Customers must request a return within [3 DAYS] from the date of delivery
- Requests made after this period may not be eligible for return
💸 Refund Process
- Once your return is approved and the product is inspected, we will initiate your refund
- Refunds will be processed within [REFUND PROCESSING TIME WITH IN 5 DAYS ]
- The amount will be credited to your original payment method
🔄 Exchange Policy
- We offer exchanges only for defective, damaged, or expired products
- If you prefer an exchange instead of a refund, please mention it while raising your request
📦 Damaged or Defective Products
If you receive a damaged or defective item:
- Please contact us immediately at [NVTSPICEHUB@GMAIL.COM]
- Share clear photos/videos of the product as proof
- Our team will review and assist you with a replacement or refund
🚫 Non-Returnable Items
The following items are not eligible for return:
- Products that are opened, used, or tampered with
- Items returned after [3 DAYS]
- Products without original packaging
🚚 Return Shipping Costs
- If the return is due to a defective or incorrect product, we will bear the shipping cost
- For other cases (if applicable), customers may be responsible for return shipping charges
📞 Need Help?
For any questions or support, feel free to contact us:
📧 [NVTSPICEHUB@GMAIL.COM]
📞 9110685121
❤️ Our Commitment
We are committed to delivering quality, purity, and customer satisfaction. Your trust is important to us, and we will always do our best to resolve any concerns quickly and fairly.